E.ON Energy is a European company founded in Germany and also active in the UK under the name E.ON Energy UK. The group currently supplies about 3.8 million households throughout the country, making it one of the leaders in the sector.
What are the different electricity and gas tariffs offered by E.ON Energy UK?
E.ON Energy UK has fixed, pay as you go, prepayment and variable tariffs. Current fixed plans include:
- Fix Online v37, an exclusive online tariff;
- Fix 2 Year v8, with straight-up fixed prices for 2 years and no exit fees;
- Fix and Drive v9, an exclusive tariff for people owning electric and hybrid vehicles.
Payable in advance, the EnergyPlan with Smart Pay As You Go is a pay as you go tariff and Home icon E.ON EnergyPlan with Prepayment, a prepayment tariff. Besides, two variable tariffs are currently available:
- E.ON EnergyPlan;
- E.ON EnergyPlan Assist.
I want to change my tariff. How can I do so?
With your online account, you can check the different options and change accordingly.
I think there is something wrong with my bill. What should I do?
Make sure you read and understand your bill correctly. Your bill can either be based on estimated or on actual readings, which can lead to differences. If you are billed on estimations, you are invited to read your meter and provide E.ON Energy UK with a proper reading for adjustment. If you have an online account, you can simply log in and edit your bill yourself. E.ON Energy UK has also developed an app to better assist you. If you feel like there is really something wrong with your bill, there may be different reasons:
- you were billed the wrong meter type;
- your family has grown recently;
- you have acquired new home appliances;
- a price change has occurred since you received your last bill;
- the current season implies a higher consumption (notably winter);
- your previous bills have been under-estimated, and you are now charged the difference.
Fell free to contact E.ON Energy UK directly for more details regarding your personal situation.
I noticed different VAT rates on the will. Why is that?
In the UK, VAT (which means Value Added Tax) is charged on many goods and services, including energy. The applicable rate is the result of a decision of the government, that neither E.ON Energy UK nor any other supplier can affect. There are currently different VAT rates, which may explain why you noticed a difference. The reduced rate is charge at 5% while most services are charged at 20%.
I heard of the Warm Home Discount. How can I get this discount?
The Warm Home Discount is a special programme that only a limited number of customers can join. The purpose is to help them pay their electricity and gas bills, especially during winter. You can get this discount, which comes as a one off-payment on your bill, if you or a member of your household is on low incomes.
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