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YOUR CANCELLATION LETTER: EE

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Cancel your subscription online with this letter

Are you a subscriber to an EE offer and would like to cancel your subscription now?

No problem, we provide you with an efficient termination service that will allow you to get out of your subscription in no time!

How do I cancel my EE subscription?

It's easy to terminate your EE subscription, just choose the EE service you want to terminate and the date from which you want it to stop and we'll send you the corresponding termination letter electronically. Cancelcontract offers you a fast and efficient service!

What are the conditions for terminating an EE subscription?

The termination conditions for your EE offer vary depending on the offer you have subscribed to at EE. TG offers have a minimum commitment period that varies according to the offer. Generally, EA offers have a minimum commitment period of 12 to 18 months. This means that you undertake not to leave EE services during this minimum period of engagement.

Your offer will end a few days after receipt of your termination letter by EE Customer Service or on the date indicated in your termination request.

How to return EE equipment?

Once your EE contract has been terminated, you will be required to return the equipment provided to you when your contract was signed by EE. Therefore, you will need to contact EE Customer Service to ask them to provide you with a pre-registered package that will allow you to safely return your equipment.

Several instructions will be provided to you:

  • Return the equipment 30 days after the termination of your EE contract
  • Unused equipment must be returned sealed
  • Make sure that anti-theft applications are disabled
  • Make sure that the equipment is not damaged

How do I keep my phone number after a termination?

If you wish to keep your telephone number after terminating your EE subscription, you will need to provide a Porting Authorization Code (PAC) to your new operator. If you do not do this, you will not be able to keep your number following the termination of your EE contract.

How do I cancel my contract without keeping my phone number?

If you wish to terminate your EE contract and not keep your telephone number, you will need to have your STAC (Service Termination Authorization Code) number. You can obtain your STAC number free of charge from your EE operator.

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